Returns & Exchanges

Returns:
We have a 30 day NO HASSLE return policy upon receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged or unaltered in any form and in the same condition that you received it. It must also be in the original packaging. Customers only pay for the returned shipping cost of the item and the cost of shipping we incurred when sending out the item initially. We will not charge customers restocking fees.Special or custom goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase. Customers may contact us should they choose to return or exchange merchandise (this applies for local pickup sales as well). This will prevent confusion and allow us to make arrangements for the merchandise to be returned. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages. If the customer requests an order be re-shipped, the additional freight and handling charges will be the responsibility of the customer. In addition, all shipping costs related to a return are the responsibility of the consumer. Returned merchandise that does not arrive in appropriate condition will not be refunded in full or at all. Customers should be sure they truly want something before placing an order.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ultraexhaust.com.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it due to an error when purchasing or you received the wrong part , send us an email at info@ultraexhaust.com and send your item to: 90 Signet Drive Unit 16 Toronto, ON M9L 1T5 Canada.

Shipping:
To return your product, you should mail your product to: 90 Signet Drive Unit 16 Toronto, ON M9L 1T5 Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.